Basic Principle
Caiyun 99 provides instantly delivered digital content. Unless required by law or clearly stated in this policy, delivered digital content is usually not automatically refundable.
Refund May Be Requested
Duplicate charges, mistaken charges, long-term inability to access core functions after payment, or legally required refunds may be requested within 7 days.
Usually Not Refundable
After premium content is normally accessed, refunds may not be granted solely for personal preference, forgetting to cancel, or dissatisfaction with the reading.
Processing Time
Refund requests are usually answered within 5 business days. Arrival time depends on payment providers and banks.
Contact Us
If you have questions about this policy, please go to Contact Us page.